Register for Customer Engagement
Articulous Communications has developed a training course tailored specifically to organisations who need to engage with their communities and customers.

The one-day course has been developed using academic research, real case studies and organisation based research which reveals how organisations are using customer engagement tools today.

The program explores the why, when and how to engage with communities based on actual engagement activities, including:

- What is bad customer engagement?
- What does good customer engagement look like?
- Understanding customers, their needs and wants
- Exploring the customer journey and networks
- Working on great communication skills and acknowledging bad ones
- Creating great customer engagement
- Real and relevant case studies
- Practical, hands on sessions.


Program Leader: Rob Gravestocks

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